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Police issue warning about fake delivery emails

The ACCC’s Scamwatch has received over 4,300 complaints about a fake parcel delivery scam in 2016, more than triple the number received in 2015 which is targeting online shoppers.

“Scammers will use it to steal your personal information and lighten your wallet,” ACCC Deputy Chair Delia Rickard said.

“Scammers typically send emails pretending to be from Australia Post or FedEx, to try and trick you into believing you have an ‘undeliverable package’. In some cases, these emails may include your name and address and include legitimate-looking company information, complete with fake logos.”

“The email may threaten to charge you a fee for holding your ‘undelivered item’, and will ask you to open an attachment, click a link or download a file to retrieve your parcel. If you follow these instructions, you will likely download a ransomware virus that locks your computer.”

“To unlock your computer, scammers demand payment in the form of bitcoins (a form of online currency) or wire transfer. Even if you pay the fee, there is no guarantee that you will be able to access your computer again.

“Australia Post will never call you out of the blue to request payment or send you an email asking you to click on an attachment. If you receive an email about an undeliverable package, don’t open any attachments or download files – delete it straight away,” Ms Rickard said.

If you think your network has been compromised, please contact us immediately on 1300 302 207.