Long Term Relationship with MSP

Tips for a long-lasting relationship (with your MSP)

Managed Service Providers (MSPs) take a proactive approach to monitoring your IT system, giving you the advantage of preventative care in place of the traditional break-fix approach. In the spirit of Valentine’s Day, we’re sharing some insights into what makes a relationship with your MSP work and how your business can benefit from it.

Let them know what you’re thinking

A strong relationship is one that begins with a solid foundation of visibility and accessibility. Your MSP needs the opportunity to fully understand your operating environment and your business as they evolve. The MSP should have exposure to nearly every level in your organisation, and as your contingent workforce and business strategies change, your MSP needs to know in order to better serve you.

Get to know yourself better

In any relationship it is often true that your partner makes you learn things about yourself that you never knew before. This is no exception in your relationship with your MSP.

MSPs are experts in their field and have years of experience in working with other businesses similar to your own, so they are most likely already familiar with many parts of your IT system. This means they are able to easily detect any possible concerns that would otherwise be overlooked, as well as ensure you are utilising your existing or new IT system to its fullest potential. According to The Standish Group, more than 60 percent of software features are rarely or never used – so take advantage of  your MSPs’ experience to get to know your business system better!

Trust is vital

Many times the value of the MSP service can be hindered by technology that doesn’t work the way it is meant to, or a technology provider that are unable to customisation changes. That is why it’s important to trust in your MSP and consult them with any goals or concerns you may have. They have a wealth of experience in dealing with a range of vendors and products, so they are in the best position to provide you with an integrated solution for your organisation to achieve your business objectives.

Know that they are there for you no matter what

The readiness of your partner to be there for you is what distinguishes a relationship from a casual fling.

In the traditional break-fix approach, ad-hoc service requests were made only after a problem arises. The IT service provider performs once off work, and charges again should you require any further projects to be completed.

With the managed model, your MSP will work hard to identify potential challenges and threats to your IT system and solve them before disruptions occur. You’re dealing with IT professionals that take pride in keeping up with the latest trends, best practices, and newest software, so you can be confident that they’ll keep your system up-to-date and running at maximum efficiency. MSPs also offer peace of mind that you can’t get with break-fix. When your server shuts down, you’ve got a professional who is already familiar with your system standing by to get your business back up and running.


MSPs are here as your strategic business partner on a long term basis, and will work with you to ensure that you receive maximised utility out of your IT system to achieve your business goals.

As for those who have not found a partner yet, we have the perfect match for you ;)

Happy Valentine’s Day!