Make voice calls from Office 365

Microsoft has recently signed a new deal with Telstra, introducing Telstra Calling for Office 365.

It’s a cloud-based service for public switched telephone network (PSTN) calling within Office 365 delivered from the Microsoft cloud, and available only for Telstra business customers in Australia.

The service will be available from mid-2018, and supports Telstra calling plans from both Skype for Business and Microsoft Teams – the software giant’s chat-based Office 365 workspace – meaning users can access cloud collaboration and voice services.

Telstra Calling for Office 365 lets customers access cloud collaboration and voice call services with Telstra calling plans supported directly from Skype for Business and Microsoft Teams.

Benefits of Telstra Calling for Office 365:

  • leverage Skype for business and/or Microsoft Teams to use one business number to make and receive local, long distance, mobile, audio, or video calls
  • enable voice in cloud just like every other Office 365 service in a matter of seconds in the same Office 365 management portal
  • use all the normal call handling functions such as call hold, transfer, forwarding, and voicemail in the cloud
  • reinforce branding by letting staff use their existing business landline number regardless of their location

The partnership combines Telstra’s carrier-grade service with Microsoft collaboration platforms, resulting in a richer user experience.

Telstra’s Executive Director of Global Products, Michelle Bendschneider, says employees want to connect in lots of different ways, but without the hassle of disparate systems.

“We are always looking for ways we can make it easier for our customers to connect. Telstra Calling for Office 365 brings the full scope of Office 365’s cloud productivity and collaboration apps – including video conferencing and meeting broadcast capabilities – alongside Telstra voice calling.”

“By combining what have traditionally been separate collaboration channels, we’re helping to increase productivity while simplifying the experience for employees.

“We’re able to offer this unique solution for our customers thanks to our close partnership with Microsoft and deep mobility and connectivity expertise.”

Microsoft Australia’s chief operating officer, Rachel Bondi says the addition of voice services to Office 365 is “enabling all components of our modern workplace solution.”

Telstra Calling for Office 365 is a unique solution to enable cloud voice within Office 365 and is testament to the strong partnership our two organisations have built over many years,” Bondi adds.

Business grade voice coupled with collaboration apps like Office 365 will accelerate the migration from traditional services, such as an IP PBX, to the cloud.

Over 200 customers have taken part in a pilot of the service over the last six months, with 30 Telstra customers now taking part in an early adopter program to move voice services to the cloud. According to Microsoft and Telstra, they have seen “strong” interest in the product.

As a Telstra Partner for Enterprise & Business as well as Microsoft Gold Partner, we’re excited about the opportunity to provide our clients with the best of Microsoft’s productivity cloud and collaboration tools combined with Telstra’s expertise in voice, network and service capabilities in one single solution.

To learn more about moving your business voice needs to the cloud, contact us today.