The right resources will drastically improve your business’ productivity and performance.
By allowing your teams to specialise and focus on their core roles, while taking away other tasks and handing them to their respective experts, all parties benefit from a collaborative effort to deliver performance benefits. This is the core value offered by Interlinked’s Managed Services.
Technology-based services is increasingly complex given the high level of sophistication of the systems and services required to operate any organisation. Our Managed Services takes our Business Solutions to the next level by providing the in-depth specialisation required for the efficient operation and administration of your organisational IT assets and infrastructure. We also take on the responsibility of ‘keeping up’ with the latest in business technology in this fast moving industry, which is often difficult for business owners and executives who are required to focus on other priorities.
Transform Your Business with Tailored Managed IT Services
Our Managed Services are flexible and tailored, giving you the power to choose the breadth of services to outsource depending on your company’s situation and allowing you to secure capabilities as needed rather than relying on estimates and fully committing to technology needs years in advance. That is why we commence every partnership with our clients with a full business technology assessment, allowing us to understand your current situation and future requirements before presenting your business with the most suitable and valuable suite of services.
Your Business Success is our Priority
Upon engagement of our services, we guarantee full pre-transition activities to deliver smooth implementation of our services. Our promises are supported with Comprehensive Service Level Agreements and up to 99.99% network performance, with onsite and remote support backed up by 24×7 monitoring. With a predictable billing model, we provide your business financial security as you are able to accurately track the monthly cost of the service.
Interlinked’s technological leadership empowers your business to stay up-to-date as technology changes, whilst minimising expenses and wastage. Our team advocates the rapid development of technology and its importance in enabling a successful business, and we are committed to continuous team training and harvesting new talent which allows us to ride different innovation waves and develop expertise in key technologies. We are constantly fostering strategic business and technology alliances with leading technology providers that allows us to deliver end-to-end solutions to our clients.
Interlinked’s Managed IT Services allow you to take advantage of our professional services and leave it with our experienced and attentive team, giving your organisation more time to focus on the day-to-day business operations.
Benefits of our Managed Services for your business
- Industry best practice service
Our Service Desk is founded on ITIL processes and systems to provide premium quality service
- Shared commercial risk
With a fixed price per month model and strict contracted SLAs, we align our interests with yours
- Improved user service and satisfaction
We are a Service Centre, not a call centre; our structure ensures a high first call resolution outcome with a focus on end user satisfaction
- Our business is of a size to be agile but with the scale to deliver
We are flexible in how we engage with our clients, enabling us to be responsive to your needs and easy to do business with
- Innovation and continual service and solution improvement
Interlinked embraces new technology and is constantly looking at how they can be used to improve our service or provide value to our customers
Our dedicated support team closely monitors your services to ensure smooth running of your systems and quick recovery should downtime occur
All our services are backed with Comprehensive Service Level Agreements and up to 99.99% network performance
Access on-demand compute power to complement organisational growth or scale down when requirements change
One single point of contact for all your IT and support needs with expert skills covering the full spectrum of business technologies
- Focus on core business
Apply your capital and human resources toward your highest-priority business requirements, rather than on maintaining IT infrastructure
- Pre-transition activities
Audit and training are provided to ensure smooth implementation of each project
- Comprehensive support
Onsite and remote support, with 24×7 monitoring, incident alert and notifications
- 100% Australian
We are an Australian owned company with more than 15 years in operation